Reviews

Average Rating 4.53 | 130 Reviews

"Professional and friendly staff, attentive to the property and the needs of the community. Because of COVID we have not been able to use the facilities or interact with neighbors but we are looking forward to doing so in the not so distant future."
"We love Alexan Webster! It’s been the perfect place to live during COVID and the staff has been so accommodating. We couldn’t ask for anything more."
"Top notch staff and amenities. The pandemic has really slowed the functionality of the building down but that goes for the whole world and the staff here made safety a priority."
"Overall this is a great place to live. The brand new apartments with modern features are pretty hard to beat. The amenities are pretty top-notch as well, though it's been difficult to utilize them during the pandemic. The staff has been very communicative though about how and when they've been able to reopen them. The mail/bike room is the main thing that you could use some improvement: it's a bit haphazard trying to find your packages there, and I've had more than one package either never show up or somehow disappear."
"All of the staff team are very helpful and doing as much as they can with Covid restrictions in place. The apartment block remains a clean and safe environment."
"Pros: Quickly responsive staff and good location for restaurants and gyms. Cons: Sometimes noisy neighbors above or AC unit making tick noises when turned on."
"Leasing office is understanding and responsive to residents needs and requests, which in the Bay Area is huge! Building is nice, amenities are top notch when they are open."
"We love the apartment complex. The staff is friendly and attentive. The complex is quiet, and given the current circumstances, not too much socializing going on. Regardless, we enjoy living here and love walking out to the lake or around downtown."
"Have had a really good experience so far, and everyone who works in the building has been very friendly. Looking forward to meeting more of our neighbours."
"We've settled into a good routine at the Alexan Webster - some of the amenities have opened back up so we're able to use gym equipment and book pool time. I wish that the dog park light would stay on so I could safely take my pet up to relieve himself and not risk stepping in his mess because it's too dark."
"Awesome staff and facility Attentive and very clean Location can’t be beat Services nearby Close to Bart and Lake Merrit Walking around Lake Merritt a must"
"So far I have lived at three different managed apt complexes, and Alexan Webster has been the best experience. The building is well maintained and cleaned often, I love the free printing services and Amazon lockers, and the staff members are very responsive to any needs that may arise. The attached parking is also convenient and easy, and the location in Oakland can’t be beat."
"The community staff could be a little more helpful during these complicated times. I've been splitting my time between SF and my apartment since the pandemic started and asked for assistance with a package I received. The response from staff was "they have zero contact with resident deliveries." I'm still paying for amenities and services that are unavailable. Thanks..."
"It’s been great! One downside has been the partying on the upstairs deck. As someone who lives towards the top, it can get quite noisy. However, building management had generally been responsive to our needs."
"Love the apartment, location, amenities, and staff. Even during COVID, they are doing everything to (safely) make the building enjoyable. My only issue is but some of the appliance fixtures (especially in the bathroom) are barely usable."
"I enjoy my individual unit, but I am bummed that most of the amenities are not available in an easy way to access. I was surprised that the renewal offer did not take into account the current lack of amenities and the market rates in the area."
"Everyone here has been helpful and accommodating since I moved in. It was a breeze to organize everything I needed, and the team here are always on hand to help with any questions!"
"I love how modern the apartments are! It feels like I live in a high end hotel! The administration is easy to talk to and are always helpful."
"The office listens to resident feedback when concerns are brought to their attention and genuinely look for solutions or alternatives instead of just declining."
"Lovely place - the staff has been fantastic. I wish we had moved in before any of this started and were able to enjoy the amenities, but since we moved in all of them have been closed due to covid."
"Appreciate all of the management staffs. Half a point for the unpreventable covid amenities closures and unpredictable stairwell access ¯\_(ツ)_/¯"
"I love this place. The amenities are excellent and the location couldn’t be better for me. The staffs are really friendly and helpful. In addition, the place seems to be relatively safe and the apartments are really clean and well maintained."
"The Alexan Webster staff was very accommodating and helpful during the move-in process. A main elevator is non-functioning and is an inconvenience due to tenant traffic and use."
"Love living here! Brand-new apartments are great, responsive and great staff, professional response to COVID and making it an easy transition for the residents."
"Easy move in experience and the staff was very helpful in accommodating us when our movers arrived to the loading dock a little early - we appreciated the flexibility."
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